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| | Ombudsmen are advocates for residents of long term care
facilities, or their friends or families, who work to protect the
health, safety, welfare, and rights of Alabama's senior citizens. In Jefferson
County, the Ombudsmen serve as advocates for residents in
nursing homes, assisted living facilities, and boarding
homes.
The job of the Ombudsman is to ensure that residents receive
fair treatment and quality care by:
 | Investigating and resolving complaints |
| Evaluate conditions of facilities through visits |
| Ensure that residents are receiving their legal, financial,
social, rehabilitative and other services to which they are
entitled |
| Mediate between residents, family members, and staff |
| Educate community, facilities, residents, and
families about resident's rights |
| Assist with establishment of family and resident councils |
| Monitor state and federal laws, regulations and policies
that affect those who live in long-term care facilities |
Anyone can use the ombudsman, and a complaint may be
filed via phone, writing, or in person. All information is
kept confidential unless complainant or the resident gives
permission.Please contact us at
205-325-1416 or use our
Information Request Form if you need
further information on these services.
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